TERMS & CONDITIONS

Terms & Conditions

LAST UPDATED 29 JULY 2026

1. Who we are

We trade as GRAYSON and operate this website at grayson.sg. In these terms, "we", "us" and "our" mean Grayson Digital Services Pte. Ltd., and "you" means the client or website visitor.

2. What we do

We provide B2B revenue consulting and related digital services: revenue diagnostics, revenue system builds (sales process, CRM, playbooks and AI workflows) and fractional sales leadership. The engagement shapes and fees are described on our Engagements and fees page.

3. Engagements and statements of work

Each engagement is defined in a written statement of work ("SOW") that sets out the scope, deliverables, timeline and fees. These terms apply to every SOW. If a SOW conflicts with these terms, the SOW wins for that engagement.

4. Fees and payment

Fees are set out in the SOW and invoiced monthly in advance unless the SOW says otherwise. Invoices are payable within 14 days by major credit and debit cards or bank transfer. Card payments are processed by a third-party payment provider; we do not store your card details. If an invoice is overdue we may pause work until it is settled. If you dispute an invoice, tell us within 7 days of receiving it.

5. Your responsibilities

You will give us timely access to the people, systems and information the engagement needs, and respond to requests for review and feedback within a reasonable time. Delays on these fronts may move the timeline; they do not reduce the fees.

6. Intellectual property

On full payment of the fees for an engagement, the deliverables produced for you under that SOW belong to you. We keep ownership of our pre-existing materials, methods, templates and know-how, and you get a perpetual licence to use them as embedded in your deliverables. We may describe the engagement in anonymised terms in our own marketing unless the SOW says otherwise.

7. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the engagement. This obligation survives the end of the engagement.

8. Cancellations and refunds

Cancellation notice periods and refund treatment are set out in our Cancellation & Refund Policy, which forms part of these terms.

9. Liability

Our total liability under an engagement is capped at the fees you paid us in the 3 months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profits or lost revenue. Nothing in these terms excludes liability that cannot be excluded under Singapore law. Our advice supports your commercial decisions; the decisions, and their results, remain yours.

10. Third-party services

Engagements and this website may rely on third-party services such as CRM platforms, scheduling and payment processing. Those services are governed by their own terms, and we are not responsible for their availability.

11. Changes to these terms

We may update these terms from time to time. The version on this page applies from its "last updated" date. Changes do not apply retroactively to a signed SOW.

12. Governing law

These terms, and every SOW under them, are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute.