CANCELLATION & REFUND POLICY

Cancellation & Refund Policy

LAST UPDATED 29 JULY 2026

Grayson Digital Services Pte. Ltd. provides consulting services. Nothing is shipped, so there is no shipping policy; this page covers how cancellations and refunds work for the services on our Engagements and fees page.

1. Scoped engagements (Diagnostic and Build)

• Cancel before the start date named in the statement of work: any fees paid in advance are refunded in full.
• Cancel after work has started: you pay for the work completed up to the cancellation date, and we refund any prepaid fees beyond that on a pro-rata basis.

2. Retainers (fractional sales leadership)

Either side can end a retainer with 30 days' written notice. The retainer runs to the end of the notice period and is billed normally up to that point. Any months prepaid beyond the notice period are refunded in full. Started months are not refunded part-way.

3. How refunds are paid

Refunds go back to the original payment method within 14 days of the cancellation being agreed. Card refunds are handled by our payment provider and may take a few extra days to appear on your statement.

4. Problems with an invoice or payment

If you think an invoice or card charge is wrong, email chris@grayson.sg before raising it with your bank. Invoice disputes raised within 7 days of the invoice date are resolved directly, and almost always faster than a chargeback.

5. Governing law

This policy forms part of our Terms & Conditions and is governed by the laws of Singapore.